Built for UK care homes. Book a 20 minute demo.

A care home resident and a carer talking in the garden

Moving in, without the paperwork pile.

Carewelcome sends a family every move-in form in one link. They complete it a step at a time, sign on any device, and you countersign. No printing, no posting, no chasing.

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Carewelcome puts the move-in paperwork online, so your team spends the day with the resident, not the photocopier.

How it works

  1. Send one link

    Choose the forms, add the room and fee details, and send. The family gets a single secure link by email.

  2. The family fills it in, a step at a time

    Each form is split into short stages. Answers save as they type, so they can stop and come back. You check each stage before the next one opens.

  3. Sign, countersign, done

    The family signs on screen. You countersign. Everyone can download the complete pack as one PDF, with a record of who did what and when.

Six documents.
One calm journey.

The standard pack is ready on day one, and every form can be reworded to match your own. Later stages stay locked until your team has checked the one before.

  1. Resident move-in form3 stages
  2. Next of kin and contacts2 stages
  3. Finances questionnaire2 stages
  4. Direct Debit setup1 stage
  5. All about me2 stages
  6. Resident agreement1 stage

Checked by the homeWith the familyLockedSignature

A woman completing a form on her phone at the kitchen table

For families: ten minutes at the kitchen table, not an afternoon in the office.

  • Large, clear questions that work on a phone.
  • Everything saves as you go. Stop, find the answer, come back.
  • A progress bar for each form and for the whole move.
  • Upload a photo of a Lasting Power of Attorney instead of posting a copy.
  • Brothers and sisters can share the same paperwork.
A member of staff showing a relative something on a tablet at the front desk

For your team: every admission on one screen, and nothing left unsigned.

  • See at a glance what is with the family and what is waiting for you.
  • Send a stage back with a note when something needs another look.
  • Automatic reminders after three quiet days, so nobody has to chase.
  • Only named staff can countersign.
  • One PDF pack per resident, ready for the file or an inspection.

Not your usual admission pack

What happensPaper pack
Getting forms to the familyPrint, post or hand over on the dayOne link, sent in a minute
Missing answersFound later, phone call to fixFlagged before the stage can be sent
Knowing where things standAsk around the officeLive progress for every form
SignaturesWet ink, both parties in the roomOn screen, from anywhere, time-stamped
ChasingSomeone has to rememberAutomatic reminders
The finished recordA folder in a cabinetOne PDF with a full audit trail

Careful with the things that matter

Encrypted, always
Information is encrypted on its way to us and where it is stored.
A record of everything
Every answer saved, stage checked, signature and download is logged with a name and a time.
Signatures you can stand behind
Each signature is tied to the exact wording and answers that were signed, so later changes are detectable.
No bank details on our forms
Direct Debit details are entered with an authorised payment provider, never typed into the portal.
Only the right people
Families see their own admission. Staff see their own care home. Nobody else sees anything.
Designed around UK GDPR
Clear privacy notices, only the questions that are needed, and consent recorded.

Questions care homes ask

Do families need to install anything?

No. They open the link from their email in any web browser and choose a password. That is all.

Can we use our own forms and wording?

Yes. Every document, question and stage can be changed to match your own pack. Admissions already under way keep the version they started with.

What if a family member is not confident online?

The pages use large text, plain words and one question at a time. Your team can also fill in a form with the family on a tablet at the home.

Is an on-screen signature valid?

Electronic signatures are widely accepted in the UK. Your own agreement should still be reviewed by your legal adviser before you use it with residents.

We run more than one home. Does that work?

Carewelcome is built so each home, or each company, has its own staff, forms and residents, kept separate from the others.

Make the first day about the welcome.

See a complete admission, from the first link to the signed pack, in a 20 minute call.

Book a demo